When we experience difficult conflicts, part of the reason they are difficult is that we are not just confronting someone else; we are also confronting ourselves. One common form of conflict involves us receiving feedback that is painful to us. We find ourselves objecting to whatever it is, unwilling to accept delivery of the message being sent to us, in conflict with it.
What we are so often unable to understand is that there is a reason for our strong reaction to such feedback: the feedback challenges a story we tell ourselves about ourselves, about the way we show up as a human being in the world. We all need confirmation that we are competent, good and lovable people. This sense of ourselves is our identity. Over time, we develop identity stories that explain why and to what extent we are competent, good and loveable beings. But at times, we are confronted with feedback that is difficult to face because it suggests we are not who we thought we were, we are not who we have claimed to be to ourselves. Confronting ourselves in this way is no picnic.
Figuring out how to cope with such identity confrontations is one of the great offerings contained in one of my favorite books, Difficult Conversations.